Shipping policy

SHIPPING

Orders usually leave our San Diego warehouse within 1–2 business days. West Coast orders usually arrive within 2–3 business days after shipment and East Coast orders within 4–5 business days. These are delivery estimates only; we do not guarantee that shipments will always arrive within these time frames. Occasionally there are shipping delays outside of our control.

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Lost Packages

If a package has been marked as delivered but you have not received it, please contact our support team at support@dlcgallery.co so we can file a lost claim for you. Once your lost claim is approved, we will ship you a new order. Cash refunds are not issued for lost packages.

If your package is lost, we will do our best to send you a new package as long as you complete the lost claim provided by us. If a customer fails to notify us of the lost package and does not complete the lost claim, we are not responsible for the lost package. Failure to complete the lost claim indicates that the package was received and means we are no longer responsible.

Customers should report any lost package both to our support team via support@dlcgallery.co and to the respective carrier.